Thank you for choosing Stellar Technologies LLC for your IT service needs. We strive to provide exceptional services and customer satisfaction. However, we understand that there may be instances where you might require a refund. This Refund Policy outlines the terms and conditions under which refunds will be issued for our services.
Eligibility for Refund:
1.1. Refunds are applicable only to the services provided by Stellar Technologies LLC.
1.2. Our refund policy is valid for a period of 48 hours from the time of purchase or service delivery, whichever is applicable.
1.3. Refunds will be considered in cases where our services do not meet the specifications mentioned in the service agreement or if there are major technical issues that cannot be resolved.
Non-Refundable Services:
2.1. Certain services may not be eligible for a refund, including but not limited to:
– Customized software development or programming services.
– Domain registration fees.
– Third-party software licenses or subscriptions.
– Services that have been used, modified, or tampered with by the customer or any third party.
– Services provided on a trial or promotional basis.
– Any services explicitly mentioned as non-refundable at the time of purchase.
Requesting a Refund:
3.1. To request a refund, you must contact our customer support team via email or phone and provide the following information:
– Your full name.
– Invoice or transaction details.
– A detailed explanation of the issue or reason for the refund request.
3.2. We may require additional information or request to resolve the issue before processing the refund request.
Refund Processing:
4.1. Once we receive your refund request, we will review it within 90 business days.
4.2. If your refund request is approved, we will initiate the refund to the original payment method used during the purchase.
4.3. The time taken to process the refund may vary depending on the payment processor and your financial institution. Please allow for a reasonable processing period.
Partial Refunds:
5.1. In some cases, a partial refund may be provided based on the nature of the issue and the portion of the service affected.
5.2. The amount of the partial refund will be determined at the sole discretion of Stellar Technologies LLC.
Termination of Services:
6.1. If you decide to terminate the services before completion or delivery, refunds will be subject to the terms and conditions mentioned in the service agreement or contract.
Changes to the Refund Policy:
7.1. Stellar Technologies LLC reserves the right to modify or update this Refund Policy at any time without prior notice.
7.2. Any changes to the refund policy will be effective immediately upon posting on our website.
Please note that this Refund Policy is an integral part of our Terms and Conditions, and by using our services, you agree to comply with the terms outlined in this policy.
If you have any questions or concerns regarding our refund policy, please contact our customer support team for further assistance.